Design documents
After a needs assessment and analysis, I put together a project plan or design document. The plan includes project stakeholder information, the project timeline, project approvers, learning goals and content outlines including scripting, knowledge check questions and a course topic outline.
Course: Daily standup course
Modality: elearning
This training project was to teach a department to incorporate a new tool into their daily routine. The team was starting the processes of completing a daily standup using a Teams Form.
Tools used: Rise, screencast video
Click the image to view the project plan
Course: HealthCall training
Modality: elearning
Training project to teach call center agents on a new type of call they would be dialing (HealthCalls). Training focused the importance of the new calls, scripting for the calls and how to document the calls in their scheduling system.
Modalities: Rise
Click the image to view the project plan
