ILT training
This section shows fully developed training modules from analysis to implementation. Each training module was designed to meet a unique performance need and for a specific learner. Further information will be provided for each package.
Training re-design pitch deck
The training need: A line of business completes monthly training sessions to train all updates and reminders for their member support agents. Leaders reported monthly training sessions were not leading to on-the-job performance changes with many topics needing to be repeated the next month.
Needs assessment: My first steps was to meet with line of business leaders and facilitators and audited current monthly training. From the audit, I created training a pitch deck to assess training and intake issues and pitch training solutions.
Project design: After the deck was created, it was approved by ID leadership. I set up a meeting with line of business leaders, ID leaders, facilitation leaders and facilitators. During the meeting leaders approved the pitch.
Development: The pitch was developed into monthly training sessions. I designed the monthly trainings in the new design format for 6 months and then onboarded an associate ID into the design process to continue designing the monthly training sessions.
